Terms and Conditions of use “EVENT PROMOTERS”
Effective Date: May 21st, 2024
Welcome to AXXESS VIP! This website, mobile application (“AXXESS VIP” and/or “AXXESS VIP PRO referred as AXXESS PRO” and service is owned and operated by AXXESS VIP INC, which processes sales for events in the United States (collectively, “AXXESS”, “us”, “our” or “we”). The following are the terms and conditions of use (“Terms”) that govern the use of our websites located at axxess.vip and any other website where we post these terms (the “Site(s)”), our mobile applications (the “Mobile App(s)”), our ticketing SDKs and APIs (“APIs”), and our self-service ticket kiosks (the “Kiosk(s))”. The Site, Mobile App, APIs, and Kiosks are collectively referred to as the “Services.”
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SERVICES OR MAKING ANY PURCHASE ON OR THROUGH THE SERVICES. BY CONTINUING TO USE THE SITE, PURCHASING A TICKET, OR OTHERWISE USING OUR SERVICES, YOU AGREE TO THESE TERMS. Certain areas of the Services (involving, for example, sweepstakes, or ticket purchases) may contain or require additional terms and conditions, including, if applicable, the AXXESS Purchase Agreement, or any ticket purchase terms and conditions provided by the venue, promoter, or other third party.
Generally By using the Services, you represent that you are at least 18 years of age or, if under the age of 18, you have the consent of your parent or legal guardian to use the Services. If you do not meet these requirements or do not agree to these Terms, please do not use the Services. We reserve the right, at our discretion, to alter or remove contents or features on the Services, as well as change, modify, add, or remove portions of these Terms at any time. This may include initiating or changing fees or charges for use of the Services or portions thereof.Any changes we make will be effective immediately upon notice, which we may provide by any means including, without limitation, posting a revised version of these Terms on the Services. Please check these Terms periodically for changes. Your continued use of the Services following the posting of changes to these Terms will mean you accept those changes. You can tell the most recent version of the Terms by looking at the effective date.
By using the web services and platforms, mobile APPS and any AXXESS VIP system to offer and sell tickets for your events; you agree and accept our terms and conditions of use. AXXESS VIP reserves the right to modify or change the terms and conditions of use at any time and without prior notice. Any Promoter/Event Organizer selling tickets on the AXXESS VIP platforms is subject to the AXXESS VIP terms and conditions and privacy policies. AXXESS VIP reserves the right to modify or change the terms and conditions of use at any time and without prior notice.
The Event Promoter/Organizer agrees to the following:
a) The Event Promoter/Organizer (Organizer) is solely responsible for maintaining the event information and content published in the app and will not be limited to sales dates, completion dates, number of tickets sold, venue address and price. of the ticket. In no way is AXXESS VIP responsible for an event being oversold. The Promoter will reimburse any person for any costs, expenses or losses caused by an oversold event. The Promoter accepts that AXXESS VIP gives him access to use the AXXESS VIP PRO APP to have full control over the content and information of his events.
b) The Promoter/Organizer agrees to end sales of its tickets on this site at least two (2) hours before the doors open for said event.
c) The Promoter/Organizer agrees to immediately notify the customer service department in the event of a schedule change for an event or if the event is canceled. In the event that the event is canceled, all people with paid tickets will receive their corresponding refund within 72 hours. The Promoter agrees to reimburse for any costs, expenses or losses caused by the cancellation or rescheduling of an event, including the $2 fee per returned ticket.
d) The Promoter/Organizer accepts all responsibility to ensure that the number of guests added to the complimentary ticket list, plus the number of people on the Will Call list, is not greater than the number of people who can attend the event without putting your personal safety at risk.
e) The Promoter/Organizer agrees that AXXESS VIP maintains all control over the content and event information in the system.
f) The Promoter/Organizer undertakes not to sell tickets in advance at a higher price than that advertised on AXXESS VIP, unless the advance price is less than the box office price.
g) The Promoter/Organizer must add to the price published on their event ticket all applicable city, county, municipality, district, state taxes, as well as any federal taxes corresponding to admission, ticket or right to occupy a space. place in said event.
h) The Promoter/Organizer agrees that AXXESS VIP is the owner of all trademarks, intellectual property, specific modifications and brands that are part of the AXXESS VIP family or part of its business plan. The Promoter/Organizer agrees to protect the AXXESS VIP brands and sites against cyber espionage (hacking), deconfigurations, reversible engineering and will not allow anyone to take any action that jeopardizes or endangers the same.
i) The Promoter/Organizer agrees to follow and obey the privacy policy and security statutes of the AXXESS VIP platforms in relation to the client’s personal information.
j) The Promoter/Organizer accepts that events on www.axxess.vip may also be published on the sites of our sponsors, artists and commercial partners. Information related to your event may be omitted from our business partners’ sites if requested through our customer service department.
k) The Promoter/Organizer accepts that under no circumstances will the corresponding payment be made before the event has occurred. AXXESS VIP will make full payment within 4 business days after the event. Payment to the Promoter/Organizer will be the equivalent of the total amount of tickets sold via check or bank transfer.
l) The Promoter/Event Organizer agrees to reimburse AXXESS VIP for any expenses arising from a credit card transaction dispute or controversy related to the organizer’s events, with the exception of errors specifically caused by this site. These expenses must be verified with the corresponding documentation provided by the company processing the transactions.
m) The Promoter/Organizer agrees to promote AXXESS VIP through all its advertising media including TV, Radio, Print and Internet. The AXXESS VIP logo must be included in all campaigns in which AXXESS VIP is participating as the official ticketing platform for event ticket sales. The Promoter accepts all responsibility for misuse of advertising media.
Notices Unless otherwise provided for herein, all notices regarding any matter pertaining to this Agreement, or the policies referenced herein, including any notice of claim, summons or subpoena will be given by first class mail or courier, postage or air bill prepaid, and sent to: AXXESS VIP INC, 425 West 11th Street, Suite 100, Los Angeles, CA 90015, Attention: Legal Department. Notice will be deemed effective three (3) days after deposit with the United States Postal Service or courier. In addition, Flash Seats may provide notice to you by either email or Certified Mail, postage prepaid and return receipt requested, sent to the physical or email address you provided us during any transaction conducted with us. Notice will be deemed effective twenty-four (24) hours after the sending of an email (unless returned due to an invalid email address) or three (3) days after mailing.
Notice of Copyright Infringement If you are a copyright owner who believes your copyrighted material has been reproduced, posted or distributed via the Services in a manner that constitutes copyright infringement, please inform us by sending written notice to AXXESS at address or email set forth below. The notice should comply with the Digital Millennium Copyright Act (and international intellectual property law, where applicable), and include, among other things, the following information as set forth in the Digital Millennium Copyright Act, 17 U.S.C. § 512 (c)(3)(A). A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.Identification of the copyrighted work you claim is being infringed, or, if you want to cover multiple copyrighted works in a single notice, a representative list of such works.Identification of the material that you claim is infringing or is the subject of infringing activity and that you believe should be removed or access to which should be disabled, with information reasonably sufficient to permit us to locate the material.Information reasonably sufficient to permit us to contact you, such as an address, telephone number and, if available, an electronic mail address at which you may be contacted.A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. Please send notifications of infringement by email to our Copyright Agent at legal@axxess.vip or send them by mail to the address below.
Contact Information If you have any questions regarding these Terms of Use, please contact us at guestservices@axxess.vip or by mail at: AXXESS VIP INC425 West 11th Street, Suite 100Los Angeles, CA 90015 Attn: Legal 323.944.4998
Notice for California Users. Under California Civil Code Section 1789.3, Services users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at 323.944.4998 or (800) 952-5210. © 2026 AXXESS VIP INC